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FAQ's
What amenities does the property offer?
At Franklin Square, the amenities you’ll enjoy are designed specifically for you. They were included in each of our apartments and townhomes for rent in New Freedom, PA, to cater to your needs, whether you spend time alone or entertain guests. Space is an amenity in itself – you will have between 675 and 1,625 square feet to personalize to your desire.
What are the fees associated with having pets?
There are two fees associated with having pets, including a $350 non-refundable pet deposit (per pet) plus a monthly $50 pet rental fee (per pet) added directly to your online account. Fees may vary.
Is your community pet friendly?
Yes, our community is pet friendly! We can't wait to meet your furry family member. Pet fees and restrictions apply. Contact a Franklin Square leasing professional for more details at RentFranklinSquare.com.
How do I apply for an apartment?
We look forward to receiving your rental application online at RentFranklinSquare.com. Once your completed application is received, the approval process should only take 24-48 hours in most cases. Our leasing professionals will walk you through the application process and are happy to answer any of your questions!
How do I know if I qualify for this community?
- A background and credit check will be conducted.
- A valid photo ID and proof of income showing at least 3 times the market rental rate (promotional rates do not apply) are required.
- The security deposit amount is based on credit screening. Additional deposit, an alternative deposit option, or a lease guarantor may be required for approval.
- Employment and prior landlord references should be available for verification upon completing the application.
Do I have to make an appointment, or do you accept walk-ins?
You have options! You can schedule a self-guided tour directly through our website by clicking the Self Guided tour link and choosing a time that works best for you completely on your schedule.
You may also walk in for an in person tour with our on sit leasing team during office hours. You may make an appointment online or call us during our office hours. You may make an appointment online or call us during office hours from 9:00 AM to 5:00 PM, Monday through Saturday.
For assistance with either option, please contact us and select option 1 for leasing.
Does this community offer a bonus if I was referred by one of my friends?
Yes, we love rewarding our residents who turn their friends and family into neighbors! Reach out to our on-site team to let them know who you are referring to receive a special bonus.
Is parking available?
Your townhome comes with a two car driveway. There is also limited street parking and handicap parking available.
Do you have secure buildings?
Your safety is our top priority. All the property buildings are secure and only residents are able to gain access via a code or through the community app.
Do you offer furnished units?
Yes! We offer fully furnished units to our residents for an additional monthly cost.
How do I set up my utilities?
We know that moving into your new residence can be overwhelming. We've streamlined your move-in process by providing a list of contacts that you'll need to reach out to in order to properly set up all of your utilities, including electricity and trash.
Am I required to purchase renter's insurance?
Yes! Protecting yourself, as a renter, is important to us. We highly recommend our third-party provider, HomeBody. We have a working relationship with them and have negotiated the best rates for you and your family.
Do you offer short term leases?
We offer a one-year lease. Depending on availability, we may offer a shorter-term lease. Contact us today at (717)229-8802 for more information.
Do you offer corporate leases?
We are happy to offer a Corporate Lease and pride ourselves in a smooth and effortless process. We are flexible with the lease term depending on availability. Please contact us for more information!
Do you have onsite maintenance?
Maintenance is available 24/7. You may submit your maintenance service request through the resident portal or by calling our leasing office at (717)229-8802. We strive for a 24-hour turnaround time to complete your request. If you need emergency services after hours, we have a technician on call.
How are maintenance issues handled?
Maintenance requests can be submitted through the resident portal. If you are a resident and do not have access to the portal, please contact the office at (717)229-8802 and we will send you the email link to sign up and/or gain access.
What appliances are standard?
Our community features brand new appliances including a refrigerator, electric range, dishwasher, microwave. Laminate flooring is featured throughout the properties with carpet in the bedrooms. Additionally, your space has spacious closets, high ceilings, and beautiful countertops in the kitchen.
Which school district are you in?
Our community is located within the Southern York School District, which includes Susquehannock High School, Southern Middle School, Friendship Elementary School, Shrewsbury Elementary School, Southern Elementary School and Southern York Digital Academy.